Frequently asked questions
Quick answers to the things people ask most.
Getting started
Is it free to enter?
Yes, entering is free. Voting uses credits – and every new member gets 20 free votes to start.
Who can enter?
The competition is open to legal residents of South Africa. If you're under 18, a parent or guardian needs to give consent before any prize can be paid. Full details are in our Terms and Conditions.
How many photos can I upload?
One photo per week for now. Your Upload screen shows when you can add your next one. The full entry rules are in the Terms and Conditions.
Can I install NetPix on my phone?
Yes. Open NetPix in your phone's browser and choose Add to Home Screen. It then opens like a normal app.
Votes and credits
How do votes work?
Tap Tap to Vote on any photo and choose an amount. The more you give, the better the value – see How it works for the current vote options.
What are my free votes?
Every new member gets 20 free votes when they sign up, so you can start voting straight away.
Do my votes expire?
No. Votes you buy never expire – use them whenever you like.
What happens if I don't have enough credit?
You can still pick any vote option. If your balance is short, we'll show you a quick top-up screen (up to R500 at a time) and then complete your vote once you've paid.
Can I gift votes to someone?
Yes. You can gift votes to any NetPix member, starting from R2 for 1 vote.
Can I vote without an account?
If someone shares a photo link with you, you can vote on that photo without signing up – you pay securely with Paystack at checkout. Afterwards we'll invite you to create an account.
Why isn't my vote showing yet?
Most votes appear within moments. Occasionally it can take up to 3 hours, for example if your bank or network is slow. If it still hasn't appeared after that, email info@netpix.co.za with your proof of payment.
Payments and refunds
How do I pay?
Payments are processed securely by Paystack. NETPIX does not store your card details on its systems.
Can I get a refund?
Yes, for credits you haven't used. Email info@netpix.co.za within 7 days of buying them, with your username and proof of payment. Any payment-processing costs may be deducted.
What if I've already used the votes?
Once credits have been spent on votes, those votes can't be refunded. If a vote went to the wrong photo by mistake, contact us with proof of payment and the correct details and we'll see what we can do.
Winning
How are winners chosen?
The two photos with the most valid votes when the month closes win. Votes cast before 23:59 on the closing date count.
When are winners announced?
By the 7th of the following month, on our website and social media. We'll also contact winners directly.
What do I need to claim a prize?
Your full name, South African ID or permanent residence number, and valid banking details. See the Terms and Conditions for the full list.
Photos and your account
Why was my photo removed or not approved?
Every photo has to follow our Photo Guidelines. If you think we got it wrong, email info@netpix.co.za.
Where can I see my uploads?
In your Account, under Uploads. You'll see the status of each photo there, and you can retry any that didn't go through.
I never got my activation email.
Check your spam or junk folder first. The link is valid for 24 hours. If it's still missing, email info@netpix.co.za and we'll help.
How do I contact you?
Email info@netpix.co.za.