Delete Your Data

You can delete your NetPix account and the personal information linked to it at any time. This applies whether you signed up with email, Google or Facebook.

1. Delete your account yourself

• 1.1. Log in to NetPix.
• 1.2. Open Settings and scroll to Delete account.
• 1.3. Tap Delete my account and confirm.

Deletion takes effect immediately and cannot be undone. You do not need a password, so this works for accounts created with Facebook or Google.

2. Can't log in? Ask us to do it

Email support@netpix.co.za with the subject Delete my NetPix account, sent from the email address on your account. If you signed up with Facebook, tell us the name on your Facebook profile. We will reply to confirm once the account has been deleted.

3. What is removed

• Your name, username, email address and profile picture.
• The link between your NetPix account and your Google or Facebook account.
• Your saved payment cards and saved login sessions.
• Every photo you uploaded. Photos are removed from the gallery and the image files are deleted from our servers.

4. What we keep, and why

• 4.1. Vote and payment records. We are required to keep payment transaction records for seven years under South African tax and financial regulations, and vote records protect the integrity of the competition. After deletion these records are no longer linked to your name or email address.
• 4.2. A record that the deletion happened. We keep a log entry showing that an account was deleted and when, so we can answer questions about it later.

5. Facebook users: remove the app from Facebook as well

Deleting your NetPix account removes the link on our side. To also remove NetPix from your Facebook account, open the Apps and Websites section of your Facebook settings, select NetPix and choose Remove.

6. More information

See our Privacy Policy for how we handle personal information, or email support@netpix.co.za with any questions.